Welcome to Our FAQ Page

At Heaven Sent Scents, we're dedicated to ensuring you have everything you need to fully enjoy your fragrance experience. Explore our frequently asked questions below for quick and accurate answers to your inquiries. We're here to assist you every step of the way on your scented journey.

 

  1. What types of fragrances do you offer at Heaven Sent Scents?

We offer a range of 100% pure fragrance oil-based perfumes that are alcohol-free and free from additives. Our fragrances are designed to be gentle on the skin and long-lasting.

  1. Can I customize a fragrance according to my preferences?

Yes, at Heaven Sent Scents, we offer fragrance customization services. Contact us via our contact form to discuss your specific needs.

  1. How can I create my own perfume brand with Heaven Sent Scents?

If you're interested in creating your own perfume brand, our team can guide you through the process. Fill out our contact form to get started.

  1. What payment methods do you accept?

We accept major credit/debit cards and other secure payment methods through our Shopify platform.

  1. What is your return and refund policy?

You can return a product within 30 days of purchase for a full refund, subject to certain conditions. Please refer to our return and refund policy for more details.

  1. Where are your perfumes manufactured?

Our perfumes are carefully crafted in the United States, using high-quality ingredients and a rigorous manufacturing process.

  1. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking link to monitor the status of your package.

  1. Can I cancel or modify my order after it's placed?

For any order modification or cancellation requests, please contact us as soon as possible via our contact form. We will do our best to accommodate your request.

  1. Do you offer perfume samples?

Currently, we do not offer free samples. However, our perfumes are available for purchase on our website.

  1. How can I contact you for any other questions?

You can reach us using our contact form on our contact page. We strive to respond to all inquiries promptly.

  1. Are your fragrances tested on animals?

No, we do not conduct animal testing on any of our products. We are committed to cruelty-free practices.

  1. Can I purchase your perfumes in stores, or are they only available online?

Currently, our perfumes are available for purchase exclusively on our website.

  1. How long does shipping take?

Shipping times may vary depending on your location. Typically, orders are processed within 1-2 business days, and shipping times range from 3-7 business days within the United States.

  1. What should I do if I receive a damaged product?

If you receive a damaged product, please contact our customer support team immediately through our contact form. We will arrange for a replacement or refund as necessary.

  1. Do you offer gift wrapping services?

Yes, we offer gift wrapping options during the checkout process for a special touch to your gift.

  1. Can I return a perfume if I don't like the scent?

We understand that choosing a fragrance online can be challenging. While we don't accept returns based on personal scent preference, we encourage you to contact us for assistance in finding a fragrance that suits your preferences before making a purchase.

  1. How can I stay updated on new product launches and promotions?

To stay informed about our latest products and promotions, sign up for our newsletter on our website or follow us on social media.

  1. Are your fragrances suitable for sensitive skin?

Yes, our fragrance oils are formulated to be gentle on the skin and are suitable for sensitive skin types.

  1. Can I request a sample before purchasing a full-size product?

We currently do not offer free samples, but you can purchase smaller sizes of our perfumes to sample before committing to a full-size bottle.