Return and Refund Policy
At Heaven Sent Scents, we want you to be fully satisfied with your purchase. This return and refund policy outlines how you can return products and obtain a refund.
Acceptable Return Period
You may return products purchased on our website within 30 days from the date of purchase for a full refund.
Condition of Products for Return
Products must be returned in their original condition, unused, and undamaged. Returned products that are damaged or show signs of excessive use may not be eligible for a refund.
Return Process
To return a product, please follow these steps:
- Contact Us: Send us an email at HeavenSentScents1@gmail.com to obtain a Return Authorization (RA) number.
- Packaging: Carefully package the product in its original packaging with all included accessories.
- Return Label: Include the Return Authorization (RA) number on the return label.
- Return Shipping: Return shipping costs are the responsibility of the customer, except in cases of our error or defective product.
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Shipping Address: Ship the package to the following address:
Heaven Sent Scents LLC 51 Granfield Ave, Roslindale, MA 02131
Refund Processing Time
Once we receive your return, we will inspect the product and process the refund within 5-7 business days. The refund will be credited to your original method of payment.
If you have any further questions regarding our return and refund policy, please feel free to contact us:
Heaven Sent Scents LLC
51 Granfield Ave, Roslindale, MA 02131
Email: HeavenSentScents1@gmail.com
Phone: (347) 520-2609
We are here to assist you and are committed to providing you with an exceptional customer experience.