Privacy Policy

Introduction

At Heaven Sent Scents, we take your privacy seriously. This privacy policy explains how we collect, use, store, and protect the personal information of visitors and customers of our website. We are committed to protecting your data and providing you with a secure experience.

Types of Information Collected

We collect various types of information when you visit our site or make a purchase:

  • Personal Information: Name, address, email address, phone number, payment information.
  • Browsing Information: IP address, browser type, pages visited, visit duration, cookie data.
  • Order Information: Purchased products, purchase date and time, order history.

How Information is Used

We use the collected information in the following ways:

  • Order Processing: To process and fulfill your orders, and to communicate with you regarding your order.
  • Customer Service: To respond to your inquiries, provide customer support, and improve our services.
  • Marketing and Promotions: To send you special offers, promotions, and information about our products, if you have consented to receive such communications.
  • Website Improvement: To analyze the usage of our website and enhance its functionality and performance.

How Information is Protected

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Use of encryption technology to protect sensitive information transmitted online.
  • Access Controls: Limiting access to personal information to employees and service providers who need this information to perform their job.
  • Monitoring: Regular monitoring of our systems and processes to detect and prevent suspicious activity.

Users' Rights Regarding their Information

You have certain rights regarding your personal information, including:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request to correct or update your personal information.
  • Deletion: You can request to delete your personal information, subject to legal data retention obligations.
  • Opt-Out: You can unsubscribe from marketing communications at any time by following the instructions provided in those communications or by contacting us directly.

Contact for Privacy Questions

If you have any questions or concerns about our privacy policy or how we handle your personal information, please feel free to contact us:

Heaven Sent Scents LLC
51 Granfield Ave, Roslindale, MA 02131
Email: HeavenSentScents1@gmail.com
Phone: (347) 520-2609

We are committed to addressing your questions and resolving your concerns promptly.